"Leanne,

Please let me know if the feedback needs to go through this channel or someplace else.

First of all, I would like to thank you for all of your help. You are certainly a true professional, and you met my needs perfectly.

Second, the hotel was exactly what we were looking for. The room was great, the location perfect, and the view was the best Michigan Ave/Lake Michigan view ever. The entire weekend turned out excellent.

I will definitely use you and your companys services in the future. I will also refer your company to family and friends. Thank you very much!"

Leslie

"Dear Mika,

I have returned from my mother-daughter weekend at the Park Hyatt and I just wanted to let you know that we loved everything about the Hotel and I am very glad that you gently nudged me into it. Our room was fabulous, on the 13th floor, with a direct view over to the lake. It was just exactly what I wanted both in comforts and in decor. The location of the hotel was ideal. The staff were all very gracious and welcoming from the first moment of entering until the last wave goodbye.

So, thank you so very much for making my wishes come true."

Frances

"Ashleigh

THANKS so much for your help!!!! You were more helpful than going directly with the hotel. I really appreciate your effort and please pass this along to you supervisor/manager. Your customer service is outstanding and much appreciated."

Rosa

"Jennifer,

Thank you for all your help. It is wonderful to talk to someone who seems to care about the person making the reservation. You are very professional but it was, also great to talk with you. Best of luck and tell your supervisor that you are doing a wonderful job. Thanks again."

Tom

"Holly,

I just wanted to thank you for your assistance in selecting a hotel for my Chicago trip. The hotel was lovely and the staff friendly. The location could not have been better - next to the Hancock - and parking easy. My nieces and I liked the hotel so much that we decided to make an August trip to Chicago an annual event. We also agreed that we have to stay at the Raffaello.

Please forward this email to your supervisor. I would like them to know how pleased I was with your assistance and the arrangements that you made.

Thank you again."

Linda

"Jaclyn, I meant to write to you earlier. My stay at the Fairmont was fabulous, and greatly exceeded my expectations. I had a gorgeous view of Lake Michigan, the Chicago River, and Millennium Park, thanks to the large bay windows. The location was perfect, and the hotel itself was deluxe - modern, beautiful, and luxurious. Your directions were spot-on, and I was able to make an easy trip there from the airport via train. Your service went the extra mile, and was terrific. Overall, it was a wonderful experience in every respect. If you have any regular mailings, please put me on your list. This trip was on my own dime, so I was very cost conscious. I would like to try you guys for all of my business travel, as well as tell my partners. If you have any good sales materials I can e-mail around the office, please forward them to me. Thanks a million!"

Walter

"Hi Teaghan, I just wanted to let you know how pleased I was with the Fairmont Chicago. I called your agency hoping that you would be able to recommend the best hotel according to my wants and needs. And you did just that! The hotel is so close to Millennium Park! And you will be happy to know that I did have time to go see the Crown Fountain! What an amazing piece of art! Thank you again."

Bridget

"I cannot believe the views from the Ritz-Carlton! We just returned home last night and I want to tell you - absolutely stunning! And such a great location, with Michigan Avenue shopping right outside the front doors - great for my wife! My wife and I even took our daughter to the American Girl Store where she posed for a picture at the photo studio and we took home a souvenir issue of American Girl Magazine wth her face on the cover - priceless!!! Thank you very much for making this one of the most memorable vacations our family has experienced togther in a long time."

Charles

"Hi Joey, I just wanted to thank you for helping me find a great hotel in Chicago. The hotel was fantastic! You said the beds were comfortable, you could not have been more right! I loved that you made choosing a hotel so easy. No hassle at all! I will be calling you again for hotel recommendations when I go to New York City. Thanks again!"

Margaret

"Dear Ashleigh, thank you very much for all your help and professionalism when booking our room. The hotel and our room was just as you described it, stylish and modern but with a comfortable feel. Next year my wife and I are celebrating our 25th anniversary, should we decide to make it an extra special occasion, I will definitely call you again for recommendations! Great work and thanks a lot!"

Bobby